Responsible Gambling
Responsible Gambling at Kiwis Treasure Casino
Playing It Smart — Because We Care
At Kiwis Treasure Casino, we believe gambling should always be fun. Whether you're spinning the pokies, trying your luck at the tables, or exploring our latest games, the experience should feel like entertainment — not a source of stress, pressure, or financial worry.
We know that for most Kiwi punters, a session on the pokies is just that: a good time. But we also know that for some people, gambling can stop being fun and start becoming a problem. That's why responsible gambling isn't just a page on our website — it's woven into how we operate, every single day.
If you ever feel like the fun is fading, we're here to help. No judgement. No pressure. Just support.
Understanding Problem Gambling
Problem gambling doesn't always look dramatic. It can creep up quietly — a few extra sessions here, a slightly larger deposit there — until it starts affecting your finances, your relationships, or your wellbeing.
Here are some signs that gambling may have moved from entertainment to something more serious:
- You're spending more money or time gambling than you.
- You're chasing losses, hoping to "win it back"
- You're hiding your gambling from family or.
- Gambling is affecting your sleep, work, or.
- You feel anxious, irritable, or low when you're not.
- You've borrowed money or sold possessions to fund.
- You've tried to cut back and found it harder than.
If any of these sound familiar — even slightly — please know that you're not alone, and help is genuinely available. Reaching out is a sign of strength, not weakness.
Our Responsible Gambling Tools
We've built a suite of practical tools directly into your Kiwis Treasure Casino account. These tools put you in control, and you can activate them at any time through your account settings or by contacting our support team.
💳 Deposit Limits
Setting a deposit limit is one of the most effective ways to keep your gambling within a comfortable budget. You can set limits on how much you deposit:
- Daily — a cap on deposits within any 24-hour.
- Weekly — a rolling 7-day deposit.
- Monthly — a broader monthly budget.
Limits take effect immediately when you lower them. If you choose to increase a limit, a mandatory cooling-off period applies before the change comes into force — giving you time to reflect.
To set or adjust your deposit limits, head to Account Settings > Responsible Gambling > Deposit Limits, or reach out to our support team at any time.
⏱️ Session Time Limits
It's easy to lose track of time when you're enjoying a good run on the pokies. Our session time limits send you a reminder — or automatically end your session — once you've been playing for a set period.
You can choose reminders at 30 minutes, 1 hour, or a custom duration. When your session ends, you'll need to actively log back in to continue — a small but meaningful pause that encourages mindful play.
❄️ Cooling-Off Periods
Sometimes you just need a break. A cooling-off period lets you step away from the casino for a short time without committing to a full account closure.
Available cooling-off durations:
| Duration | What It Means |
|---|---|
| 24 hours | A one-day breather |
| 7 days | A week away from play |
| 30 days | A full month's pause |
| Custom | You choose the length |
During a cooling-off period, you won't be able to log in or place any bets. Any pending withdrawals will still be processed normally. When the period ends, your account will reopen automatically — but you're always welcome to extend it or move to a full self-exclusion if you feel you need longer.
🚫 Self-Exclusion
If you feel that gambling is seriously affecting your life, self-exclusion is a powerful step you can take. When you self-exclude from Kiwis Treasure Casino, your account is suspended for the duration you choose, and you will not be able to access it during that time.
Self-exclusion periods available:
- 6.
- 1 year.
- 2.
- 5.
- Permanent (indefinite).
To self-exclude, contact our support team directly via live chat or email. We will action your request promptly — typically within 24 hours, but we treat these requests as priority. During self-exclusion, you will also be removed from our marketing lists, so you won't receive promotional emails or offers.
We strongly encourage punters who self-exclude to also explore the national self-exclusion options available through New Zealand's gambling support services, which can help you stay excluded from multiple gambling venues and platforms simultaneously.
🔒 Account Closure
If you'd prefer to permanently close your account rather than set a timed exclusion, we can do that too. Contact our support team and we'll close your account completely. Any remaining balance will be returned to you via your preferred payment method — whether that's POLi, bank transfer, or another option on file.
Reality Checks
It's easy to lose a sense of time and money when you're deep in a pokies session. Our Reality Check feature sends you regular on-screen notifications that display:
- How long you've been.
- How much you've deposited during the.
- Your net result for the session (wins vs. losses).
You can set these notifications to appear every 15, 30, or 60 minutes. They're not there to interrupt your fun — they're there to keep you informed so you can make confident, conscious decisions about your play.
Managing Your Finances Responsibly
Here are a few practical principles that New Zealand's most mindful punters tend to follow:
Set a budget before you play. Decide in advance how much you're comfortable spending — and treat it like an entertainment expense, not an investment. Think of it the same way you'd budget for a night out.
Only deposit what you can afford to lose. Gambling outcomes are never guaranteed. Never gamble with rent money, bill payments, or money set aside for essentials.
Don't chase losses. If things aren't going your way, a break is always the right call. Chasing losses is one of the most common ways a fun session turns into a difficult one.
Take regular breaks. Step away from the screen, grab a coffee, and come back fresh. Our session reminders can help with this.
Keep gambling separate from alcohol or stress. Playing when you're upset, intoxicated, or anxious is rarely a good idea. Make sure you're in the right headspace before you play.
Support for Under-18s
Kiwis Treasure Casino is strictly an adults-only platform. You must be 18 years of age or older to register and play.
If you share a device with younger family members, we encourage you to:
- Keep your login credentials.
- Log out fully after every.
- Consider using parental control or filtering software on shared.
If you suspect a minor has accessed a gambling platform, please report it to us immediately. We take our age verification responsibilities seriously.
New Zealand Help & Support Services
You don't have to figure this out alone. New Zealand has dedicated, free, and confidential support available right now — staffed by people who understand what you're going through and genuinely want to help.
Problem Gambling Foundation of New Zealand
Freephone: 0800 664 262
Available 24 hours a day, 7 days a week. Free, confidential, and non-judgemental support for anyone affected by gambling — including family members and whānau.
Gambling Helpline
Freephone: 0800 654 655
Free counselling and support services for people experiencing gambling harm, available across New Zealand.
Text Support
Text "HELLO" to 1737.
Free text and call service available 24/7 if you need to talk to a trained counsellor about anything that's on your mind — including gambling concerns.
Lifeline New Zealand
Freephone: 0800 543 354
General crisis support and counselling, available at any hour.
Our Commitment to You
Kiwis Treasure Casino is committed to operating in a way that's fair, transparent, and genuinely responsible. We take our obligations under New Zealand's gambling framework seriously, and we work to uphold the standards expected by the Department of Internal Affairs and the Gambling Commission NZ.
That means:
- We never encourage punters to gamble beyond their.
- We provide fair, honest information about the nature of.
- We make responsible gambling tools easy to find and easy to use.
- We train our support team to recognise and respond to signs of gambling harm.
- We respond to self-exclusion and limit requests without.
Gambling should always feel like a choice — one made freely, with full information, and within your means. If it ever stops feeling that way, please use the tools available to you, reach out to our support team, or contact one of the helplines above.
We'll always be here to help you keep it fun.
