Privacy Policy

Last updated: May 29, 2026.

At Kiwis Treasure Casino, we understand that when you are keen to get stuck into your favourite pokies, the last thing you want to worry about is your personal data. We take the privacy and security of our punters seriously. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services.

By accessing or using our platform at kiwistreasurecasino-nz.com, you agree to the practices described in this document. We aim to keep things simple and transparent — or as we say in Aotearoa, "sweet as."

1. Applicable Data Protection Framework

While we operate globally, we are deeply committed to protecting the privacy of our New Zealand-based players. We align our data management practices with the New Zealand Privacy Act 2020. This legislation sets the standard for how personal information should be collected, handled, and protected.

Furthermore, where our services interact with international users or data subjects protected by the General Data Protection Regulation (GDPR), we apply equivalent high standards of data protection to ensure your information remains secure, regardless of your location.

2. Information We Collect

To provide you with a top-tier gaming experience, we need to collect certain information. We categorise this data into three main types:

A. Information You Provide Directly

When you register an account, make a deposit in NZD, or reach out to our support team, you may provide:

• Contact details: Your name, residential address, email address, and phone number.
• Identity verification: Documentation required to satisfy our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, such as a passport or driver’s licence.
• Account preferences: Your chosen username and communication settings.
• Correspondence: Records of your interactions with our support team via email or live chat.

B. Information Collected Automatically

When you visit our site to play pokies or manage your account, we automatically gather technical data, including:

• Log data: IP addresses, access times, browser type, and device information.
• Usage data: Information about how you navigate our site, which games you play, and your betting history.
• Cookies and Tracking Technologies: We use these to remember your preferences and ensure the site runs smoothly.

C. Information from Third Parties

To provide a secure and efficient service, we may receive information from:

• Payment processors: When you use POLi, Visa/Mastercard, Neosurf, or crypto, we receive confirmation of your transaction status.
• Identity verification services: Third-party providers that help us verify your age and residency to ensure compliance with the Department of Internal Affairs regulations.

3. How We Use Your Information

We use your data to keep the casino running and to improve your experience as a punter. Specifically, we use it for:

• Account Management: Creating and maintaining your account, and ensuring you can deposit and withdraw in NZD seamlessly.
• Compliance and Legal Obligations: We are required by the Gambling Commission NZ to verify the identity of our players. We also use your data to prevent fraud, money laundering, and underage gambling.
• Service Optimisation: We analyse how our players interact with our site to improve game loading times and offer the pokies you enjoy the most.
• Customer Support: When you contact us with a query, we use your data to provide a fast and accurate resolution.
• Marketing (With Consent): If you are keen on receiving updates, we may send you information about new game releases or exclusive promotions. You can opt-out of these communications at any time.

4. Payment Security and Financial Data

We know that for our Kiwi players, fast withdrawals and secure deposits are the most important trust signals. We handle your financial information with the utmost care.

When you use services like POLi — which is popular in New Zealand for its direct bank transfer capabilities — or standard methods like Visa/Mastercard, we do not store your full banking credentials on our servers. We work with PCI-DSS compliant payment gateways that ensure your financial data is encrypted and secure during transmission.

We process all transactions in New Zealand Dollars (NZD) to save you the hassle and cost of currency conversion fees.

5. Disclosure of Your Information

We do not sell your personal data. We only share your information in the following limited circumstances:

• Regulatory Requirements: We may be required to disclose information to the Department of Internal Affairs or other authorities if compelled by law.
• Service Providers: We share data with trusted partners who assist us in operating our business, such as payment processors, cloud storage providers, and identity verification services. These partners are contractually obligated to maintain the confidentiality of your data.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

6. Data Security and Storage

We use industry-standard encryption protocols (SSL/TLS) to ensure that your data is protected from unauthorised access. We store your information on secure servers located in jurisdictions with robust data protection laws.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law (e.g, maintaining records for tax or AML purposes). Once your data is no longer needed, it is securely deleted or anonymised.

7. Your Rights Regarding Your Information

As a resident of New Zealand, you have specific rights under the Privacy Act 2020:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right of Correction: If you believe your information is inaccurate, you have the right to request that we correct it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information.
• Right to Object: You can object to our processing of your data for direct marketing purposes.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request as quickly as possible.

8. Responsible Gambling and Support

Privacy is an integral part of responsible gambling. We understand that for some, gambling can become a concern. If you or someone you know is struggling, we encourage you to seek help.

We maintain strict confidentiality regarding your interactions with our responsible gambling tools, such as self-exclusion or deposit limits. If you need support, you can contact the Problem Gambling Foundation at 0800 664 262. They provide confidential, professional help to all Kiwis. Chur to them for the important work they do.

9. Cookies and Tracking

We use cookies to make your experience on our site "sweet as." Cookies are small text files placed on your device to help us remember your preferences, such as your preferred currency or your favourite game categories.

You can manage your cookie preferences through your browser settings. Please note that if you disable cookies, some parts of the site may not function correctly, which might affect your ability to play your favourite pokies.

10. Children’s Privacy

Kiwis Treasure Casino is strictly for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has provided us with personal information, we will take immediate steps to delete that information.

11. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our practices or to comply with new regulations. If we make significant changes, we will notify you through our website or via email. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, our team is here to help. You can reach out to us at:

Email: [email protected].

We pride ourselves on our responsiveness and will do our best to address your concerns promptly. Whether you are a regular punter or just checking things out, we appreciate the trust you place in us when you choose to play at Kiwis Treasure Casino.

Thank you for being part of our community. Chur!

Summary of Data Practices

Key Regulatory References

• New Zealand Privacy Act 2020: The primary governing legislation for our data operations.
• Gambling Act 2003: Guides our compliance with local gambling regulations.
• Department of Internal Affairs (DIA): The primary regulator for online gambling in New Zealand.

Commitment to Our Players

At Kiwis Treasure Casino, we know that trust is earned. We are committed to maintaining a safe, secure, and private environment where you can focus on the entertainment of the pokies. By choosing to play with us, you are choosing a partner who values your privacy as much as you do.

We continuously monitor our security infrastructure against emerging threats to ensure that your data remains shielded. Our team is trained in data handling and privacy best practices, ensuring that every member of our staff understands the importance of the information entrusted to them.

We acknowledge the unique nature of the New Zealand gaming market and strive to offer a service that respects the local culture and regulatory expectations. Our commitment to NZD accounts and local payment methods like POLi is a testament to our dedication to the Kiwi player experience.

If at any point you feel that your privacy has been compromised, please contact our support team immediately. We take all reports of privacy concerns seriously and have an established protocol for investigating and resolving such matters.

Final Note on Transparency

We believe that a privacy policy shouldn't be a maze of legalese. We have written this document to be clear, concise, and easy to understand. If you have suggestions on how we can make our policies even clearer, we are always keen to hear your feedback.

Our goal is to be the most trusted casino in New Zealand. Your privacy is a cornerstone of that mission. Thank you for your continued support and for making us your choice for online entertainment.